Terms of Service

Welcome to LeadIgnition.AI!

These Terms of Service (“Agreement”) govern your relationship with LeadIgnition.AI (“LeadIgnition.AI,” “we,” “us,” “our”), a Washington-based company with operations in Bellevue. By accessing or using our website, platform, software, AI-powered chat or call systems, and any related tools or services (collectively, the "Services”), you acknowledge and agree to be bound by this Agreement. If you do not accept these terms, you must not use or access our Services.

We reserve the right to modify these Terms of Service at any time by posting updated terms on our website. Continued use of the Services after such changes indicates acceptance of the revised terms.

Services Overview

Our services provide AI-powered solutions for lead conversion, appointment automation, and real-time engagement, designed specifically for real estate professionals. This includes, but is not limited to:

We strive to provide reliable Services; however, given the nature of AI and telecommunications, we cannot guarantee uninterrupted or error-free performance. We also do not guarantee the completeness or accuracy of any AI-generated outputs.

You agree that LeadIgnition.AI may, at its discretion, modify or discontinue any aspect of the Services without prior notice.

• AI-Powered Lead Engagement: 24/7 automated follow-ups via SMS, voice, and chat.

• Conversational AI Receptionist: Handles phone inquiries, answers questions, and schedules appointments.

• Real-Time Property Intelligence: AI pulls and updates MLS data to provide accurate property details.

• Automated Appointment Booking: Seamless scheduling for buyer and seller consultations.

• Seamless Lender Integration: Connects leads with mortgage partners for pre-approvals.
• AI-Powered Advertising: Smart ad campaigns on Facebook, Instagram, Google, and TikTok.

• Direct Mail Automation: Send personalized, automated direct mail campaigns.

• CRM & Pipeline Management: Organize and track leads for optimized conversions.

AI and Automated Features Disclaimer

Our AI-powered lead engagement tools, voice assistants, and automated workflows (collectively, “AI Assistants”) utilize advanced algorithms and machine learning models trained on various datasets. While we strive to provide accurate, efficient, and high-quality AI-driven interactions, we cannot guarantee absolute precision, completeness, or suitability for any specific purpose.

No Guaranteed Results: AI Assistants are designed to enhance lead engagement and appointment scheduling but may occasionally generate incomplete, inaccurate, or irrelevant responses. Users are responsible for verifying AI-generated content before making decisions or taking actions.

Limited Human Oversight: AI Assistants operate autonomously and may not always be monitored by a live agent. Critical or time-sensitive communications should not solely depend on AI responses.

User Responsibility: You are fully responsible for any decisions, actions, or compliance matters (including legal or regulatory obligations) based on AI outputs. Proper diligence is required to ensure accuracy, disclosure, and adherence to industry standards.

Telecommunication and Call Center-Specific Disclaimers

Call Routing & Connectivity: We do not guarantee flawless call routing, connection quality, or reliability. Factors such as network congestion, carrier limitations, or internet disruptions may impact call performance.

Dropped or Missed Calls: You acknowledge that calls may occasionally be dropped, misrouted, delayed, or interrupted. We assume no liability for any losses or damages resulting from such disruptions.

Message Delivery: While we facilitate SMS, email, and voice messaging, we do not guarantee successful delivery due to factors beyond our control, including carrier restrictions, spam filters, and recipient device issues.

Compliance on Your End: You are solely responsible for ensuring that your use of our telecom and call services complies with all applicable laws, regulations, and industry standards, including consent requirements, disclosure obligations, and adherence to do-not-call lists.

Subscription Plans, Overages, and Billing

We offer multiple plan tiers, each with associated usage limits, features, and fees. By selecting a plan, you agree to the following:

• Plan Tiers: Each plan includes designated services and resource allocations, such as AI assistant usage, call minutes, and SMS volume.

• Overage Charges: If you exceed your plan’s limits, additional fees (“overages”) will apply and be billed to your payment method on file.

• Upgrades: You may upgrade your plan at any time, with new rates and features taking effect immediately.

• Downgrades: Generally allowed at the end of the billing cycle unless otherwise stated. You remain responsible for all charges incurred before the downgrade takes effect.
• Payment & Refunds: Fees are due in advance or as specified in your plan.

-If you have purchased a “Service” (for example, advertising or CRM services:

-You must request a refund in writing by contacting {{location.email}};

-Your request for a refund must be made within thirty (30) days of your purchase;

-You must not have completed your onboarding, if you have completed onboarding you understand that our services have begun and our team has gotten to work at this point there will be no refund for the month;

• Cancellation

You must request cancellation of services in writing by contacting {{location.email}}. Cancellations must be made within 14 business days of the next billing cycle.

Intellectual Property

You and LeadIgnition.AI may share information deemed confidential or proprietary (“Confidential Information”) during the course of using the Services. Each party agrees to:

• Permitted Use: We grant you a limited, revocable, non-transferable license to access the Services for your internal business purposes during the term of your subscription.

• Prohibited Use: Any attempt to copy, steal, reverse-engineer, disassemble, de-compile, or otherwise misuse LeadIgnition.AI IP—especially for commercial or competitive purposes—is illegal and may result in immediate termination of your access, plus potential legal action.

• Ownership: Nothing in this Agreement grants you ownership rights to LeadIgnition.AI IP, nor may you use our marks without written consent.

Confidential Information

You and LeadIgnition.AI may share information deemed confidential or proprietary (“Confidential Information”) during the course of using the Services. Each party agrees to:

• Only use Confidential Information as necessary to perform obligations or exercise rights under this Agreement.

• Restrict disclosure of Confidential Information to employees or contractors who need to know it under similar confidentiality obligations.

• Protect the other party’s Confidential Information with the same degree of care used to protect its own confidential information, but not less than a reasonable standard of care.

Confidential Information does not include any information that is publicly available, independently developed without reference to the other party’s data, or legitimately obtained from a third party without obligation of confidentiality.

Subscriber Data and Usage Information

By using our Services, you grant LeagIgnition.AI a non-exclusive, irrevocable, worldwide license to access, store, reproduce, distribute, display, and create derivative works of any data you provide or transmit through the Services (“Subscriber Data”), but only to the extent necessary to fulfill our obligations, enhance the Services, or comply with legal requirements.

LeadIgnition.AI may also collect usage, technical, and statistical information about how you interact with the Services. This data is owned exclusively by LeadIgnition.AI and may be used for analytics, product development, marketing, or any other legitimate business purpose.

Call Recording and Two-Party Consent

Some Services may enable call recording or archiving. By using these features:

• You acknowledge certain jurisdictions mandate two-party (or multi-party) consent for recording or monitoring telephone calls.

• You are responsible for ensuring that your use of call recording complies with all applicable laws and regulations, including obtaining required consents.

• LeadIgnition.AI disclaims any liability for failure to notify or obtain consent from participants in a recorded call.

Security and Data Privacy

While we strive to protect your data, no system is 100% secure. You agree to:

• Maintain secure access credentials (e.g., usernames, passwords, API keys).

• Promptly notify us of any suspected unauthorized access or data breach.

• Abide by any applicable data privacy or protection laws relevant to your industry or jurisdiction.

LeadIgnition.AI is not liable for unauthorized access resulting from your negligence, misuse, or lost credentials. We also reserve the right to suspend or terminate accounts suspected of security breaches or malicious activities.

Warranties and Disclaimers

All Services are provided “as is” and “as available.” To the fullest extent allowed by law, we disclaim all warranties—express, implied, or statutory—including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy of AI outputs, or availability of telecommunications.

You agree that LeadIgnition.AI does not guarantee:

• Uninterrupted, secure, or error-free Service.

• Specific outcomes or results from AI-driven features.

• Completeness, timeliness, or accuracy of any information or content.

Limitation of Liability

To the maximum extent permitted by law, LeadIgnition.AI and its affiliates, officers, employees, and agents shall not be liable for:

• Indirect, incidental, punitive, special, or consequential damages (including lost profits, lost data, business interruption) arising out of or related to this Agreement or use of the Services, even if advised of the possibility of such damages.

• Any amount exceeding the fees paid by you to LeadIgnition.AI in the twelve (12) months preceding the event giving rise to a claim.

Some jurisdictions do not allow certain exclusions or limitations; in such cases, our liability is limited to the extent permissible by Washington law.

Indemnification

You agree to defend, indemnify, and hold harmless LeadIgnition.AI, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising from or relating to:

• Your breach or alleged breach of these Terms.

• Your misuse of the Services or reliance on AI outputs.

• Violations of law or regulations in connection with your communications or call recordings.
• Any infringement of intellectual property rights or misappropriation of trade secrets.

If requested, you will assume control of the defense with counsel reasonably acceptable to us. You may not settle any claim without our prior written consent.

Dispute Resolution and Governing Law

Any dispute or claim arising out of or relating to these Terms shall be resolved exclusively by binding arbitration under the American Arbitration Association’s commercial rules. The arbitration shall take place in Bellevue, Washington, and the arbitrator’s award will be final and binding, with no class action or consolidated arbitration permitted.

This Agreement is governed by the laws of the State of Washington, without regard to its conflict of laws principles. Subject to arbitration, you agree to submit to the personal jurisdiction of the state or federal courts located in Bellevue, Washington.

Force Majeure

Neither party (other than your obligation to pay fees) will be liable for failure to perform any obligation caused by events beyond its reasonable control—such as natural disasters, acts of government, terrorism, war, civil unrest, strikes, or power grid failures.

DMCA and Copyright Infringement

If you believe your intellectual property rights have been infringed in connection with our Services, please send a notice to our designated agent at the following address with the subject line “DMCA Takedown Request”:

[email protected]

We will respond in accordance with the Digital Millennium Copyright Act and other applicable laws.

Miscellaneous

Assignment: LeadIgnition.AI may assign or transfer its rights and obligations under this Agreement at any time. You may not assign your rights or delegate your obligations without prior written consent.

Severability: If any provision is deemed invalid or unenforceable, the remaining provisions remain in full force.

No Waiver: A waiver of any breach of these Terms must be in writing and signed. Failure to enforce any provision is not a waiver of that provision or subsequent breaches.
Entire Agreement: This Agreement (and any additional written agreements, such as a Business Associate Agreement if required) constitute the entire understanding between you and LeadIgnition.AI. All prior discussions or negotiations are merged into this Agreement.

Usage Fee

Terms of Service

Welcome to LeadIgnition.AI!

These Terms of Service (“Agreement”) govern your relationship with LeadIgnition.AI (“LeadIgnition.AI,” “we,” “us,” “our”), a Washington-based company with operations in Bellevue. By accessing or using our website, platform, software, AI-powered chat or call systems, and any related tools or services (collectively, the "Services”), you acknowledge and agree to be bound by this Agreement. If you do not accept these terms, you must not use or access our Services.

We reserve the right to modify these Terms of Service at any time by posting updated terms on our website. Continued use of the Services after such changes indicates acceptance of the revised terms.

Services Overview

Our services provide AI-powered solutions for lead conversion, appointment automation, and real-time engagement, designed specifically for real estate professionals. This includes, but is not limited to:

We strive to provide reliable Services; however, given the nature of AI and telecommunications, we cannot guarantee uninterrupted or error-free performance. We also do not guarantee the completeness or accuracy of any AI-generated outputs.

You agree that LeadIgnition.AI may, at its discretion, modify or discontinue any aspect of the Services without prior notice.

• AI-Powered Lead Engagement: 24/7 automated follow-ups via SMS, voice, and chat.

• Conversational AI Receptionist: Handles phone inquiries, answers questions, and schedules appointments.

• Real-Time Property Intelligence: AI pulls and updates MLS data to provide accurate property details.

• Automated Appointment Booking: Seamless scheduling for buyer and seller consultations.

• Seamless Lender Integration: Connects leads with mortgage partners for pre-approvals.
• AI-Powered Advertising: Smart ad campaigns on Facebook, Instagram, Google, and TikTok.

• Direct Mail Automation: Send personalized, automated direct mail campaigns.

• CRM & Pipeline Management: Organize and track leads for optimized conversions.

AI and Automated Features Disclaimer

Our AI-powered lead engagement tools, voice assistants, and automated workflows (collectively, “AI Assistants”) utilize advanced algorithms and machine learning models trained on various datasets. While we strive to provide accurate, efficient, and high-quality AI-driven interactions, we cannot guarantee absolute precision, completeness, or suitability for any specific purpose.

No Guaranteed Results: AI Assistants are designed to enhance lead engagement and appointment scheduling but may occasionally generate incomplete, inaccurate, or irrelevant responses. Users are responsible for verifying AI-generated content before making decisions or taking actions.

Limited Human Oversight: AI Assistants operate autonomously and may not always be monitored by a live agent. Critical or time-sensitive communications should not solely depend on AI responses.

Telecommunication and Call Center-Specific Disclaimers

Call Routing & Connectivity: We do not guarantee flawless call routing, connection quality, or reliability. Factors such as network congestion, carrier limitations, or internet disruptions may impact call performance.

Subscription Plans, Overages, and Billing

We offer multiple plan tiers, each with associated usage limits, features, and fees. By selecting a plan, you agree to the following:

• Plan Tiers: Each plan includes designated services and resource allocations, such as AI assistant usage, call minutes, and SMS volume.

• Overage Charges: If you exceed your plan’s limits, additional fees (“overages”) will apply and be billed to your payment method on file.

• Upgrades: You may upgrade your plan at any time, with new rates and features taking effect immediately.

• If you have purchased a “Service” (for example, advertising or AI services:

• You must request a refund in writing by contacting {{location.email}};

• Your request for a refund must be made within three (3) days of your purchase;

• You must not have completed your onboarding, if you have completed onboarding you understand that our services have begun and our team has gotten to work at this point there will be no refund for the month;

• Cancellation

You must request cancellation of services in writing by contacting {{location.email}}. Cancellations must be made within 14 business days of the next billing cycle.

Intellectual Property

You and LeadIgnition.AI may share information deemed confidential or proprietary (“Confidential Information”) during the course of using the Services. Each party agrees to:

• Permitted Use: We grant you a limited, revocable, non-transferable license to access the Services for your internal business purposes during the term of your subscription.

• Ownership: Nothing in this Agreement grants you ownership rights to LeadIgnition.AI IP, nor may you use our marks without written consent.

Confidential Information

You and LeadIgnition.AI may share information deemed confidential or proprietary (“Confidential Information”) during the course of using the Services. Each party agrees to:

• Only use Confidential Information as necessary to perform obligations or exercise rights under this Agreement.

• Restrict disclosure of Confidential Information to employees or contractors who need to know it under similar confidentiality obligations.

• Protect the other party’s Confidential Information with the same degree of care used to protect its own confidential information, but not less than a reasonable standard of care.

Confidential Information does not include any information that is publicly available, independently developed without reference to the other party’s data, or legitimately obtained from a third party without obligation of confidentiality.

Subscriber Data and Usage Information

By using our Services, you grant LeagIgnition.AI a non-exclusive, irrevocable, worldwide license to access, store, reproduce, distribute, display, and create derivative works of any data you provide or transmit through the Services (“Subscriber Data”), but only to the extent necessary to fulfill our obligations, enhance the Services, or comply with legal requirements.

LeadIgnition.AI may also collect usage, technical, and statistical information about how you interact with the Services. This data is owned exclusively by LeadIgnition.AI and may be used for analytics, product development, marketing, or any other legitimate business purpose.

Call Recording and Two-Party Consent

Some Services may enable call recording or archiving. By using these features:

• You acknowledge certain jurisdictions mandate two-party (or multi-party) consent for recording or monitoring telephone calls.

• You are responsible for ensuring that your use of call recording complies with all applicable laws and regulations, including obtaining required consents.

• LeadIgnition.AI disclaims any liability for failure to notify or obtain consent from participants in a recorded call.

Security and Data Privacy

While we strive to protect your data, no system is 100% secure. You agree to:

• Maintain secure access credentials (e.g., usernames, passwords, API keys).

• Promptly notify us of any suspected unauthorized access or data breach.

• Abide by any applicable data privacy or protection laws relevant to your industry or jurisdiction.

LeadIgnition.AI is not liable for unauthorized access resulting from your negligence, misuse, or lost credentials. We also reserve the right to suspend or terminate accounts suspected of security breaches or malicious activities.

Warranties and Disclaimers

All Services are provided “as is” and “as available.” To the fullest extent allowed by law, we disclaim all warranties—express, implied, or statutory—including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy of AI outputs, or availability of telecommunications.

You agree that LeadIgnition.AI does not guarantee:

• Uninterrupted, secure, or error-free Service.

• Specific outcomes or results from AI-driven features.

• Completeness, timeliness, or accuracy of any information or content.

Limitation of Liability

To the maximum extent permitted by law, LeadIgnition.AI and its affiliates, officers, employees, and agents shall not be liable for:

• Indirect, incidental, punitive, special, or consequential damages (including lost profits, lost data, business interruption) arising out of or related to this Agreement or use of the Services, even if advised of the possibility of such damages.

• Any amount exceeding the fees paid by you to LeadIgnition.AI in the twelve (12) months preceding the event giving rise to a claim.

Some jurisdictions do not allow certain exclusions or limitations; in such cases, our liability is limited to the extent permissible by Washington law.

Indemnification

You agree to defend, indemnify, and hold harmless LeadIgnition.AI, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising from or relating to:

• Your breach or alleged breach of these Terms.

• Your misuse of the Services or reliance on AI outputs.

• Violations of law or regulations in connection with your communications or call recordings.
• Any infringement of intellectual property rights or misappropriation of trade secrets.

If requested, you will assume control of the defense with counsel reasonably acceptable to us. You may not settle any claim without our prior written consent.

Dispute Resolution and Governing Law

Any dispute or claim arising out of or relating to these Terms shall be resolved exclusively by binding arbitration under the American Arbitration Association’s commercial rules. The arbitration shall take place in Bellevue, Washington, and the arbitrator’s award will be final and binding, with no class action or consolidated arbitration permitted.

This Agreement is governed by the laws of the State of Washington, without regard to its conflict of laws principles. Subject to arbitration, you agree to submit to the personal jurisdiction of the state or federal courts located in Bellevue, Washington.

Force Majeure

Neither party (other than your obligation to pay fees) will be liable for failure to perform any obligation caused by events beyond its reasonable control—such as natural disasters, acts of government, terrorism, war, civil unrest, strikes, or power grid failures.

DMCA and Copyright Infringement

If you believe your intellectual property rights have been infringed in connection with our Services, please send a notice to our designated agent at the following address with the subject line “DMCA Takedown Request”:

[email protected]

We will respond in accordance with the Digital Millennium Copyright Act and other applicable laws.

Miscellaneous

Assignment: LeadIgnition.AI may assign or transfer its rights and obligations under this Agreement at any time. You may not assign your rights or delegate your obligations without prior written consent.

Severability: If any provision is deemed invalid or unenforceable, the remaining provisions remain in full force.

Usage Fees

52.6 AI voice minutes

A2P Registration

Charged to customer

$23.95 will get you

A2P Registration

52.6 AI voice minutes

By using or accessing our Services, you acknowledge and agree that you have read, understood, and accepted these Terms of Service, including all disclaimers and limitations of liability. If you do not agree, you must discontinue use of the Services immediately.

If you have any questions about these Terms, please contact us at: [email protected]

Copyrights 2025 | leadignition.ai

Terms & Conditions | Privacy Policy

Copyrights 2025 | leadignition.ai | Terms & Conditions | Privacy Policy